Lumina

Pricing

Flexible packages tailored to your needs

Basic Package

Lumina Spark

Essential Features

Multi-Level Interactive Voice Response (IVR)
Unlimited Queue Management
Access Level Management
Unlimited Extension Management
Branch & Department Management
Call Recording
Call Monitoring
ASR Monitoring

Lumina Insight

Extended Capabilities

All Lumina Spark Features
Announce Responsible Agent Code
Queue Survey (CAST)
SMS Sending
Answering Machine Analysis Report
Advanced Queue Reports

Advanced Package

Lumina Nexus

Analytical Tools

All Lumina Insight Features
Reconnect to Last Operator
Callback Request
Call Distribution by Geographic Area Code
Bulk Voice Messaging Module
Hierarchical Access Control
Caller ID Masking
Phone Book

Complete Package

Lumina Apex

Full Feature Set

All Lumina Nexus Features
Service Level Agreement (SLA)
Phone Survey Form Builder
Call Center Scenario Visual Design
VoIP Cluster
Audit Log
Secure Calls
24/7 Support

Multi-Server Enterprise Package

Lumina Multi-Tenant

One Time Payment - Permanent Ownership

All Lumina Apex Features
Multi-Tenant Architecture
Connect and manage up to 8 parallel servers
Centralized management panel for all servers
Automatic failover without downtime in case of server failure
Live configuration synchronization across all nodes
Unified dashboard to monitor all servers
Consolidated reporting from all nodes
Horizontal scalability without operator limits
99.9% uptime guarantee with SLA
Dedicated 24/7 enterprise support
Cluster installation and configuration by Lumina technical team
Specialized training for customer technical team
Dedicated technical advisor (Dedicated TAM)

Feature Comparison

Feature	Lumina Spark	Lumina Insight	Lumina Nexus	Lumina Apex	Lumina Multi-Tenant
Multi-Level Interactive Voice Response (IVR)
Unlimited Queue Management
Access Level Management
Unlimited Extension Management
Branch & Department Management
Call Recording
Call Monitoring
Call Whisper
Voicemail with Email Notification
Call Forwarding to Mobile / Other Number
Blacklist Management
Conference Call
Public Announcement via Telephone Paging
CRM Call Popup
Working Days & Hours Management
Three-Language Panel
ASR Monitoring
Announce Responsible Agent Code
Queue Survey (CAST)
SMS Sending
Reconnect to Last Operator
Call Distribution by Geographic Area Code
Bulk Voice Messaging Module
Call Center Scenario Visual Design
Critical Queue Waiting Time Alerts
VoIP Cluster
Call Queue Dashboards
Extension Monitoring
Queue Monitoring
Call Monitoring
Answering Machine Analysis Report
Advanced Queue Reports
Inbound & Outbound Call Reports
Extension Analysis Report
Hierarchical Access Control
Audit Log
Phone Book
Secure Calls
Caller ID Masking
Service Level Agreement (SLA)
Phone Survey Form Builder
Multi-Tenant Architecture
Connect and manage up to 8 parallel servers
Centralized management panel for all servers
Automatic failover without downtime in case of server failure
Live configuration synchronization across all nodes
Unified dashboard to monitor all servers
Consolidated reporting from all nodes
Horizontal scalability without operator limits
99.9% uptime guarantee with SLA
Dedicated 24/7 enterprise support
Cluster installation and configuration by Lumina technical team
Specialized training for customer technical team
Dedicated technical advisor (Dedicated TAM)