At Lumina, we deliver professional call center solutions—real-time monitoring, queue management, and smart reporting—so your contact team works with more clarity, speed, and precision.
Lumina is an intelligent panel for real-time Call Center monitoring and advanced performance reporting. It turns raw data into clear insights for faster, smarter management decisions.
Features
With Lumina, all essential tools for call center management are at your fingertips: live dashboards, analytical reports, call quality monitoring, and team performance tracking.
Monitoring
Monitor your Queues, Calls And Extensions in real-time with live dashboards and analytical reports.
Reporting
Report on your Queues, Calls And Extensions with detailed analytics and the ability to play back recorded calls.
Campaigns
Automate call campaigns with recorded messages and send them to queues.
Access Levels
Define different roles and access levels for users.
Phone Book
Define personal and group contacts with the ability to make quick calls.
Call Center Settings
Define call center settings with the ability to define inbound routes, queues, and voice menus in a graphical and schematic way.
Call Monitoring
In this section, all ongoing calls in the system are displayed live. Managers can monitor calls, join conversations if needed, or terminate them.
This page is very important for call center managers; it provides complete control over the internal operations and calls in real-time.
Display all ongoing calls in the system live with detailed information (numbers, duration, status, etc.)
Listen to text and audio of calls one-way or two-way
Terminate calls by managers in urgent situations
Search and filter calls based on internal or customer number
0912-123-4567100
ringing
0912-123-4567200
ring
0912-123-4567300
up
Text Monitoring Module
The text monitoring system leverages artificial intelligence to convert speech to text in real time. This capability can instantly identify speakers and display each person's speech separately as an interactive text message exchange for the user.
Speech-to-text conversion with 98% accuracy
Proper punctuation handling in generated text
Automatic detection of Persian, English, and Arabic languages
Text streaming with less than 2 seconds delay
Web-Based Softphone
This module is a *fully web-based softphone* that allows users to make and receive VoIP calls without installing any software—just with internet access. Users can log in to the Lumina system from anywhere and on any device, and make or receive calls just like a professional IP phone.
Fully web-based (no software installation required)
Ability to make outbound calls
Receive inbound calls
Answer calls
Hang up calls
Call transfer
Mute calls
Runs in the background
Accessible from anywhere with just an internet connection
Suitable for web-based VoIP systems
Ideal for businesses and remote teams
890
Queue Monitoring
The queue monitoring page provides managers with a comprehensive view of call traffic within queues and the response status of extensions. This section also enables direct intervention and management of queues.
Extension Monitoring
This page displays the real-time status of all organizational extensions. Managers can monitor extension activity and adjust their settings when necessary.
Shayan
09100707075
5125.117.47.154
543
Offline
Hossein
09100707075
Linphone
192.168.221.20
555
Offline
Ramin
Polycom
192.168.221.20
588
192.168.221.21
600
192.168.221.21
778
09100707075
Zoiper
192.168.221.22
9999
*65
192.168.221.23
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